Chief of Calm Under Pressure

Gladys Gridline

The field commander who can silence a panic spiral with one raised eyebrow and a labeled checklist.

Dossier Notes

Gladys built her reputation by surviving a legendary weekend migration armed with a legal pad, a thermos, and an unshakable sense of order. She now directs the Helpdesker HQ crew with tactical grace and a majestic intolerance for vague bug reports.